MTC Gestión - Google Play
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Official Google Play Link
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Publisher Description
MTC Gestión -
Communication and management application between technical teams and cities.
MTC GESTIÓN allows to unite in REAL TIME the world of management with the field work of technicians and work teams.
* App for internal use for users of the Improve Your City platform
Platform Improve Your City.
Citizens
APP MTC Citizen
Managers
BackOffice
Technical Teams
(MTC Management APP)
MTC MANAGEMENT APP
Roles
Chiefs of Technical Teams
They can manage and assign notices to each team member.
Technicians
You can manage your ads and self-assign those that are free
Functionalities:
Notification Notices -
Technicians will receive a notification each time they are assigned a notice.
Notice Detail:
-ID of the Notice
-SLA - Priority & Times
-Date of creation & Deadline for its realization
-Photos
-Location
- Where is it
--Distance to which is the notice of your current position
--How to get
-Comments Manager & Citizen
-IMPORTANT - This functionality will allow technicians to communicate directly with the managers in a bidirectional way
Bidirectional Communication & Traceability -
Through the "Working Notes" system there will be a two-way communication between technicians and managers that will allow to record a complete traceability of each notice.
Tasks Check-List -
Each notice may have a list of tasks that ensures the execution by the technicians of the execution, quality and safety protocols.
Resolution Notices -
Once solved by a technician the assigned notice can notify its resolution and provide a photo that certifies the new situation, this can then be sent to the citizen with what the perception of service will be even older
Benefits
New relationship and collaboration ecosystem
between managers and technicians
Help to the
automatic and efficient management
of the notices of the city
Reduce public spending and increase efficiency and quality
of resources, making
more adequate management of its technical teams.
Traceability & Analytics = Decision Making
